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The Westfield Terms & Conditions

 

HOW TO BOOK


All reservations must be confirmed with the payment of a deposit.

 

DEPOSIT


A non-refundable, non-transferable deposit of one nights stay or 25% of the total booking, whichever is the greater, will be required to confirm a reservation. Full payment is taken on arrivals within 7 days and on all Special Offers. All prices include VAT at 20%

 

CHECKING IN & OUT


Check-in is from 2 pm to 10 pm unless otherwise agreed.
Check-out is by 11:00 am please, so that we can prepare rooms for new guests.

 

CANCELLATION


When you make a booking you have entered into a legally-binding contract with us. If you cancel your reservation, we levy cancellation charges in accordance with the industry standard scale of cancellation charges as follows:

Number of days notice                        Cancellation Fee Charged

56 or more                                                   deposit only

55 – 28                                                        30%

27 – 14                                                        50%

13 – 7                                                          65%

6 – 1                                                            80%

During or no show                                         100%

 

DAMAGE TO HOTEL PROPERTY

Guests causing damage to the building, fixtures or fittings will be charged for their replacement or repair.Lost keys will be charged at £50. The person paying for the booking will be deemed liable if the guest themselves is unable to pay.

NO SMOKING POLICY

All areas within the building are strictly designated as non-smoking. Anyone who smokes in his or her room will be liable for a £20 cleaning charge. If an individual persists in smoking, they will be asked to settle their bill, including the cleaning charge and unfortunately be asked to vacate the premises immediately.

PARKING

The Westfield has its own car park. We cannot accept responsibility for loss or damage of property or vehicles in the car park.  Vehicles and contents are left entirely at the owners risk.

 

BALANCE PAYMENT

The balance of your stay is due on arrival and any room accounts are due on or before your departure day. This can be made in cash, a debit card or credit card.